Merchandise may be returned for credit or refund up to 30 days after the invoice date. Software licenses are non-refundable. Contact PWS customer support representatives to obtain your Return Authorization (RMA) number and details including mailing address and procedures. RMA numbers are valid for 15 days from date of issuance. PWS is unable to accept returns without an RMA number.
To receive a refund or credit, the purchase must be returned with shipping and insurance pre-paid in "as new" condition, in original box and packaging, and with all warranty cards, manuals and accessories. Any variance from these conditions could result in delay or forfeiture of the refund.
Return Policy | Limited Warranty & Exclusions